Política de reembolso

RETURN AND REFUND POLICY

BRAVEN – Return and Refund Policy

Last updated: 3 September 2026

At BRAVEN, we want you to be satisfied with your purchase. This Return and Refund Policy explains your rights and the procedure for returning products purchased through our online store.

1. Right to Cancel

If you are a consumer located in the United Kingdom, you generally have the right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

To exercise your right to cancel, please contact us at:

Email: support@bravenshop.online

Please include your order number, full name, and the item(s) you wish to return.

After notifying us of your cancellation, you must return the goods within 14 days.

2. Return Conditions

To be eligible for a return, items should be:

Unused and unworn, other than what is reasonably necessary to inspect the product.
Returned with original labels, accessories and packaging where reasonably possible.
Accompanied by proof of purchase or your order number.

You are responsible for taking reasonable care of the goods while they are in your possession.

If the value of a product has been reduced because it has been handled beyond what is reasonably necessary to inspect it, we may make an appropriate deduction from the refund where permitted by law.

3. Faulty, Damaged or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, faulty, defective, or you receive an incorrect product, contact us as soon as possible at support@bravenshop.online.

Nothing in this policy limits your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015.

4. Non-Returnable Items

Certain products may not be eligible for cancellation or return where permitted by law, including:

Personalised or custom-made products.
Sealed hygiene-sensitive products once the seal has been broken, where applicable.
Perishable products.
Gift cards or other non-returnable items where specifically stated before purchase.

Your statutory rights regarding faulty or misdescribed products remain unaffected.

5. Return Shipping

Unless the product is faulty, damaged, incorrect or otherwise not as described, customers may be responsible for the cost of returning the product.

Please contact us before sending a return so that we can provide the appropriate return instructions.

Do not send returns without first contacting our customer support team.

6. Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method.

Where you exercise your statutory cancellation right, eligible standard outbound delivery charges will also be refunded where required by applicable law.

Additional costs resulting from choosing an upgraded or express delivery method may not be refundable beyond the cost of our standard delivery option.

Refund processing times may vary depending on your bank, card issuer or payment provider.