SHIPPING POLICY

BRAVEN – Shipping Policy

Last updated: 3 September 2026

Thank you for shopping with BRAVEN.

1. Order Processing

Orders are processed after successful payment authorisation.

Processing times may vary depending on product availability, weekends, public holidays and periods of high demand.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

2. Delivery Estimates

Available delivery options and any applicable estimated delivery times will be displayed during checkout or on the relevant product page.

Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control, including:

• Carrier delays.
• Severe weather.
• Public holidays.
• Customs procedures for international shipments.
• Incorrect or incomplete delivery information supplied by the customer.

3. Shipping Charges

Shipping charges, where applicable, are displayed before you complete your purchase.

The total price payable, including applicable shipping charges, will be shown during checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately at support@bravenshop.online if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has entered the fulfilment process.

5. Tracking

Where tracking is available, tracking information will normally be provided by email after dispatch.

Tracking information may take some time to become active after a parcel has been handed to the carrier.

6. Delayed Orders

If your order has not arrived within the expected delivery period, please contact us at:

support@bravenshop.online

We will review the shipment information and assist you where possible.

7. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, contact us as soon as reasonably possible and provide your:

• Name.
• Order number.
• Delivery address.
• Description of the problem.
• Photographs of damaged items or packaging where relevant.

Your statutory consumer rights are not affected.

8. International Orders

International orders may be subject to customs procedures, duties, taxes or import charges depending on the destination country.

Where such charges are not collected during checkout, they may be payable by the recipient.

9. Contact

BRAVEN
Mr Christopher Trevor Mansfield
15 Penwald Court
Peakirk
Peterborough
PE6 7HD
United Kingdom

Email: support@bravenshop.online